I want to share something really special that happened to me today at a Timpson store in Glasgow, Scotland.
For those who aren’t familiar, Timpson is a well-known shop in the UK that offers all sorts of services like key cutting, shoe repairs, passport photos, and engraving. They’re all about making customers happy, and let me tell you, they truly live up to it!
So, there I was at the Timpson store near Tesco Extra in St Rollox in the evening. I needed their service but realized that I was short of money. When I was about to leave the store, something amazing happened.
I asked the staff at the counter, Jay, about the prices, and he kindly offered to give me a discount. But here’s the kicker: when he finished the job, Jay refused to take money even when I insisted! He told me it was because of something his CEO, Mr. James Timpson, always says: "Help the customer and make them happy." Jay said I was the lucky customer that day, and he didn’t want to charge me for the service.
Now, let me tell you why this was so special. Just last week, in my MBA class at Strathclyde Business School, we discussed Timpson as part of a module on ‘Leading a Sustainable Organization’. I never imagined I’d experience their customer-centric values firsthand. It was truly touching.
This experience taught me something invaluable: the importance of valuing customers. I want to take a moment to salute the Jay and Timpson family for creating such an amazing company and for the positive impact they have on society. As someone aspiring to be a good leader and a manager, I’ll never forget the lesson they taught me today.
My visit to Timpson wasn’t just about getting a service done; it was about being valued, experiencing kindness, and learning a lesson that I’ll carry with me throughout my life. Timpson is truly a great service by great people!
For those who aren’t familiar, Timpson is a well-known shop in the UK that offers all sorts of services like key cutting, shoe repairs, passport photos, and engraving. They’re all about making customers happy, and let me tell you, they truly live up to it!
So, there I was at the Timpson store near Tesco Extra in St Rollox in the evening. I needed their service but realized that I was short of money. When I was about to leave the store, something amazing happened.
I asked the staff at the counter, Jay, about the prices, and he kindly offered to give me a discount. But here’s the kicker: when he finished the job, Jay refused to take money even when I insisted! He told me it was because of something his CEO, Mr. James Timpson, always says: "Help the customer and make them happy." Jay said I was the lucky customer that day, and he didn’t want to charge me for the service.
Now, let me tell you why this was so special. Just last week, in my MBA class at Strathclyde Business School, we discussed Timpson as part of a module on ‘Leading a Sustainable Organization’. I never imagined I’d experience their customer-centric values firsthand. It was truly touching.
This experience taught me something invaluable: the importance of valuing customers. I want to take a moment to salute the Jay and Timpson family for creating such an amazing company and for the positive impact they have on society. As someone aspiring to be a good leader and a manager, I’ll never forget the lesson they taught me today.
My visit to Timpson wasn’t just about getting a service done; it was about being valued, experiencing kindness, and learning a lesson that I’ll carry with me throughout my life. Timpson is truly a great service by great people!
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